TERMS OF SERVICE

Last Updated: October 22, 2026

1. OVERVIEW

Welcome to Zenvora. These Terms of Service (“Terms”) govern your access to and use of https://zenvora.cam, including our website, online store, products, and related services.

The store is operated by ANASS ELASRI LLC (“Zenvora,” “we,” “us,” or “our”) through Shopify, which provides the e-commerce platform used to offer our products and services.

By visiting our website, placing an order, or using our services, you agree to these Terms and our applicable store policies. If you do not agree to these Terms, please do not use our website or services.

These Terms apply subject to any mandatory consumer protection rights that cannot legally be excluded or limited.

2. ELIGIBILITY AND USE OF OUR WEBSITE

You must have the legal capacity required by the laws applicable to you to enter into a purchase agreement.

If you use our website on behalf of another person or organization, you confirm that you are authorized to act on their behalf.

You agree not to use our website for unlawful purposes, attempt to interfere with its operation, introduce malicious code, misuse payment systems, or violate the rights of others.

We reserve the right to take reasonable steps to protect our website and business against fraud, abuse, unauthorized activity, and security threats, subject to applicable law.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, images, prices, and other information accurately.

However, product images may vary slightly from the actual product because of lighting, photography, display settings, manufacturing variations, or supplier updates.

Product descriptions, availability, specifications, and packaging may change when reasonably necessary, subject to applicable law and any order already accepted by us.

We do not guarantee that every product will meet an individual's subjective expectations. This does not limit any statutory rights relating to defective, misdescribed, unsafe, or non-conforming goods.

4. PRICES, CURRENCY, AND TAXES

Prices and currencies are displayed as shown on the relevant product page or at checkout.

Unless expressly stated otherwise, shipping charges, import duties, customs fees, and other additional charges may not be included in the displayed product price.

Depending on the destination, the order, and applicable law, taxes, duties, or other charges may be calculated at checkout or become payable separately.

You are responsible for reviewing the total amount displayed before submitting your order. We will not impose additional charges without an appropriate legal basis and any required authorization.

If a price or listing contains an obvious error, we may contact you to clarify the correct terms before accepting the order or take other lawful action. If payment has already been collected for an order that cannot be fulfilled, we will arrange an appropriate refund as required by law.

5. ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase the selected products under the applicable terms.

An order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, limit, or cancel an order where legally permitted, including in cases of suspected fraud, payment authorization failure, inaccurate pricing, product unavailability, or delivery restrictions.

If we cancel an order after payment has been collected, we will refund the amount due in accordance with applicable law.

You are responsible for providing accurate contact, billing, and shipping information. Please contact us promptly if you discover an error in your order details.

6. PAYMENT

Payment must be completed using an available payment method offered at checkout, unless another payment arrangement is expressly agreed upon.

Payment transactions may be processed by third-party payment service providers and are subject to their applicable terms and security procedures.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not guarantee the availability of any particular payment method at all times. Payment authorization, verification, and settlement may be subject to the relevant provider's procedures.

7. SHIPPING AND DELIVERY

Zenvora operates using a dropshipping model. Depending on the product and destination, orders may be shipped directly to customers by third-party suppliers or fulfillment partners.

Available shipping destinations, delivery methods, estimated delivery times, and shipping charges will be communicated on the relevant product page or during checkout, where applicable.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise. Actual delivery may be affected by supplier processing, carrier delays, customs inspections, weather, public holidays, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

If a shipment is delayed, lost, damaged, or incorrectly delivered, please contact us so we can investigate and determine the appropriate remedy under applicable law.

Nothing in these Terms removes our obligations where we are legally responsible for non-delivery or failure to deliver within a required period.

8. INTERNATIONAL SHIPPING, CUSTOMS, AND IMPORT DUTIES

We may offer products to customers in different countries. International orders may be subject to customs procedures, import restrictions, taxes, duties, or other local requirements.

Unless the checkout or a separate written agreement expressly states otherwise, applicable import charges may not be included in the purchase price.

Responsibility for customs charges and import formalities depends on the delivery arrangement and applicable law. We will not transfer a legal obligation to a customer where the law requires us to remain responsible.

Customers should check whether products can lawfully be imported into their destination country before ordering.

We do not guarantee that every product is available for delivery to every country or that customs authorities will release every shipment.

9. CANCELLATIONS, RETURNS, AND REFUNDS

Our Return and Refund Policy explains the procedures and conditions for requesting a return or refund.

Where applicable law gives you a right to cancel an online purchase within a specified period, return goods, or obtain a refund, those rights remain available regardless of any more restrictive provision in our store policies.

For customers in the European Union and other jurisdictions with statutory withdrawal rights, additional rules may apply, including exceptions for certain products and requirements concerning return shipping costs.

If your order has not yet been dispatched and you wish to cancel it, contact us as soon as possible. We will assess the request under our order processing arrangements and applicable law.

Once an order has been dispatched, cancellation may need to be handled through the applicable return or withdrawal process.

Approved refunds will be processed using the original payment method where reasonably possible, subject to applicable law and payment-provider procedures.

Nothing in this section limits mandatory rights relating to defective, damaged, unsafe, or incorrectly supplied products.

10. PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes, and special prices may be subject to additional conditions disclosed when the offer is made.

Unless applicable law requires otherwise, offers may be limited by time, quantity, eligibility, or product availability.

We will honor valid promotions in accordance with their stated terms and applicable consumer protection law.

We will not use this section to withdraw an offer improperly after a customer has acquired an enforceable right to it.

11. THIRD-PARTY SERVICES AND LINKS

Our website may provide access to third-party services, payment providers, shipping companies, supplier services, or external websites.

Third-party services may operate under separate terms and privacy policies. We do not control all aspects of independent third-party services.

Our use of a third-party service does not remove our own legal obligations to customers in connection with purchases made through our store.

You should review the applicable terms and privacy notices before using an external service.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of our website, including text, branding, graphics, layouts, and original materials, is owned by or licensed to the relevant rights holder.

You may access and use our website for personal, lawful shopping purposes.

You may not copy, reproduce, distribute, modify, commercially exploit, or use protected website content without prior authorization from the relevant rights holder, except where permitted by law.

Third-party names, trademarks, and product materials remain the property of their respective owners.

13. REVIEWS AND CUSTOMER SUBMISSIONS

If you submit a review, comment, suggestion, or other content to us, you confirm that you have the right to provide it and that it does not unlawfully infringe another person's rights.

You must not submit unlawful, fraudulent, misleading, abusive, or malicious content.

Where legally permitted, you grant us a non-exclusive permission to use, reproduce, display, and distribute content you voluntarily submit for purposes related to operating, promoting, or improving our business.

This permission does not transfer ownership of your content and does not override any privacy rights or applicable legal restrictions.

We may moderate or remove content where reasonably necessary and legally permitted. We will not misrepresent reviews or use this section to undermine applicable consumer protection rules.

14. ERRORS, OMISSIONS, AND AVAILABILITY

Occasionally, website content may contain typographical errors, inaccuracies, or outdated information relating to products, prices, promotions, shipping charges, or availability.

We may correct errors and update information when appropriate.

Such corrections will not override rights already acquired by customers under applicable law or permit us to change an accepted order unfairly.

We do not guarantee uninterrupted or error-free website availability, but we will take reasonable steps to maintain our services and address significant technical issues.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and its non-essential features are provided on an “as available” basis.

We do not exclude or limit warranties, guarantees, remedies, or consumer rights that cannot legally be excluded or limited.

Nothing in these Terms affects mandatory statutory guarantees concerning product quality, safety, conformity, fitness for a particular purpose where applicable, or other rights provided by consumer protection law.

16. LIMITATION OF LIABILITY

To the extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable or that arise from circumstances for which we are not legally responsible.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable liability for fraud, willful misconduct, death or personal injury caused by negligence where the law prohibits exclusion, or other non-excludable liability.

We remain responsible for our obligations as the seller to the extent required by applicable law, including relevant obligations concerning delivery, refunds, and product conformity.

17. INDEMNIFICATION

To the extent permitted by law, you agree not to misuse our website or violate these Terms in a way that causes unlawful harm to our business or other parties.

Nothing in this section requires you to indemnify us for our own unlawful conduct or waives any non-excludable rights you may have.

18. PRIVACY

Our collection and use of personal information are described in our Privacy Policy, available on our website.

By using our store, you acknowledge that personal information may be processed as described in that policy, subject to any consent or other legal requirements that apply.

Our Privacy Policy forms part of the information governing your use of our services, but it does not replace any rights provided by applicable data protection law.

19. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are subject to the laws applicable to the operation of our business and the relevant transaction, to the extent permitted by law.

If you are a consumer, mandatory protections available under the laws of your country or region of residence remain unaffected where those protections apply.

Nothing in these Terms prevents you from exercising a right or bringing a claim before a court or authority where applicable law grants you that right.

20. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our services, business practices, or legal obligations.

The revised version will be published on this page with an updated “Last Updated” date.

Changes will apply as permitted by law. They will not retroactively remove rights already acquired by customers or alter an existing order contrary to applicable law.

21. CONTACT INFORMATION

For questions regarding these Terms, orders, or our services, please contact us:

Legal Business Name: ANASS ELASRI LLC
Store Name: Zenvora
Website: https://zenvora.cam
Email: anasselasri838@gmail.com

Please include your order number, if applicable, so we can assist you more efficiently.