PRIVACY POLICY — ZENVORA

Last Updated: October 22, 2026

1. INTRODUCTION

This Privacy Policy explains how ANASS ELASRI LLC, operating under the store name Zenvora (“Zenvora,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit https://zenvora.cam, place an order, contact us, or otherwise interact with our online store.

Our store operates on Shopify and offers products to customers in Europe, the United States, Canada, Australia, and other international markets.

This Privacy Policy should be read together with our other applicable store policies. By using our website, you acknowledge that you have had the opportunity to read this policy. Where consent is legally required, we will request it before carrying out the relevant processing.

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with our store.

Information you provide directly

• Name and contact details, including email address and telephone number.
• Billing, shipping, and delivery addresses.
• Order details, products purchased, and transaction information.
• Information you provide when contacting customer support or submitting a privacy request.
• Account information, if customer accounts are enabled and you choose to create an account.

Payment information

Payments are processed through the payment methods and payment service providers made available at checkout. We may receive transaction references, payment status, billing information, and other information necessary to manage your order. Payment card details may be collected and processed directly by the relevant payment provider.

Device and usage information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, time zone, pages viewed, referring website, and interactions with our store. Cookies and similar technologies may be used for essential website functions and, where enabled and permitted, analytics and advertising.

Advertising information

We use Meta Pixel for advertising-related measurement and marketing purposes, subject to the configuration of our store and the consent or opt-out choices required by applicable law. Depending on your settings and interactions, information about your visit or actions on our store may be shared with Meta Platforms for functions such as measuring advertisements and understanding advertising performance.

We do not intentionally request sensitive personal information for ordinary shopping transactions.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process and manage purchases, payments, and orders.
• Arrange shipping and delivery through suppliers and fulfillment partners.
• Provide order confirmations, delivery updates, and customer support.
• Manage returns, refunds, complaints, and disputes.
• Maintain and improve our website, products, and shopping experience.
• Protect our store, detect fraud, and prevent unauthorized transactions.
• Measure advertising performance and manage advertising campaigns through Meta Pixel, where permitted.
• Send promotional communications when legally permitted and, where required, with your consent.
• Comply with applicable laws, accounting obligations, and lawful requests.
• Establish, exercise, or defend legal claims.

We limit our processing to purposes that are relevant to our business and permitted by applicable law.

4. LEGAL BASES FOR PROCESSING IN EUROPE AND THE UNITED KINGDOM

Where the GDPR or UK GDPR applies, we process personal information on one or more of the following legal bases, as appropriate to the circumstances:

Contract: To process and fulfill your order, arrange delivery, communicate with you about your purchase, and perform our obligations under the relevant transaction.

Legal obligation: To comply with applicable tax, accounting, consumer protection, and other legal requirements.

Legitimate interests: To secure our store, prevent fraud, respond to customer inquiries, maintain business records, and improve our services, provided that these interests do not override your rights and freedoms.

Consent: To use non-essential cookies, advertising technologies, or send marketing communications where consent is required by law. You may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Where we rely on legitimate interests, you may have the right to object to the relevant processing, subject to applicable law.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, and similar technologies to operate the shopping cart, remember preferences, support security, and provide other website functions.

Where enabled, analytics and advertising technologies may also help us understand how visitors use our store and measure advertising performance.

Non-essential cookies and tracking technologies will be used in accordance with applicable consent requirements and your available privacy choices. In regions where prior consent is required, such technologies should not be activated before valid consent is obtained.

You can manage available cookie preferences through our website's cookie consent controls, where provided. You may also manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

Deleting browser cookies may not withdraw consent or update preferences stored elsewhere. Use the store's privacy controls where available to manage your choices.

6. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients when necessary and permitted by law.

Shopify: Our online store is hosted on Shopify, which provides e-commerce, checkout, and related store services.

Payment service providers: Providers involved in processing payments, verifying transactions, and preventing fraud.

Suppliers and fulfillment partners: Because we use a dropshipping model, suppliers or fulfillment partners may receive the information needed to prepare, dispatch, and deliver your order. This may include your name, shipping address, contact details, and order information.

Meta Platforms: Where Meta Pixel and related advertising integrations are active, certain online activity and event information may be transmitted to Meta for advertising measurement and related purposes, subject to applicable consent and opt-out requirements.

Technology and business service providers: Providers of website functionality, security, communications, customer support, and other services actually used by our store.

Authorities and professional advisers: Where disclosure is required by law or reasonably necessary to establish, exercise, or defend legal claims.

Business transfers: In connection with a proposed or completed merger, restructuring, financing, or sale of business assets, subject to applicable legal protections.

We do not promise that personal information is never disclosed or transferred to third parties. The categories and purposes of disclosure are described above.

7. INTERNATIONAL DATA TRANSFERS

We serve customers in multiple countries and use Shopify and other service providers that may process information outside your country of residence.

As a result, personal information may be transferred to and processed in countries with data protection laws different from those in your jurisdiction.

Where European or UK data protection law applies, international transfers will be subject to an applicable legal transfer mechanism and appropriate safeguards where required.

We take reasonable steps to ensure that personal information receives protection consistent with applicable legal requirements.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, accounting, legal compliance, and dispute resolution.

The applicable retention period depends on the type of information, the reason it was collected, and any legal obligations requiring us to keep it.

When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law, subject to lawful retention exceptions.

9. DATA SECURITY

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no online service or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

10. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal exceptions.
• Receive certain personal information in a portable format.
• Withdraw consent where processing is based on consent.
• Object to or request restriction of certain processing activities.
• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
• Appeal certain decisions concerning your privacy rights where required by law.
• Lodge a complaint with the relevant privacy or data protection authority.

We will handle valid requests in accordance with applicable law. Some information may need to be retained to fulfill orders, meet legal obligations, prevent fraud, or establish and defend legal claims.

To submit a request, contact us at anasselasri838@gmail.com. Please state your request and the country or state in which you reside so we can assess the applicable requirements.

We may request reasonable information to verify your identity before fulfilling a request.

11. ADDITIONAL INFORMATION FOR UNITED STATES RESIDENTS

Certain US state privacy laws provide residents with additional rights, depending on the applicable law and whether the business meets the relevant legal thresholds.

These rights may include the right to know or access personal information, request correction or deletion, obtain a portable copy, and opt out of certain sales, sharing, or processing for targeted advertising.

We use Meta Pixel for advertising-related purposes. Depending on the data transmitted, the configuration of our advertising tools, and the applicable law, certain disclosures of information for cross-context behavioral advertising or targeted advertising may qualify as “sharing” or targeted advertising under applicable state privacy laws.

Where applicable, you may exercise your opt-out rights through our store's Data Sharing Opt-Out page or another legally recognized method made available by us.

Where supported and applicable, we will process recognized browser-based opt-out preference signals, including Global Privacy Control (GPC), in accordance with applicable law and our technical configuration.

We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law.

12. ADDITIONAL INFORMATION FOR EUROPEAN AND UK RESIDENTS

Where the GDPR or UK GDPR applies, you may have rights to access, rectify, erase, restrict, or receive certain personal information, object to certain processing, and withdraw consent.

You may also have the right to complain to your local data protection supervisory authority.

Where required by applicable law, additional information about our representative in the relevant jurisdiction or our data protection contact will be provided. A representative will be appointed where legally required.

13. ADDITIONAL INFORMATION FOR CANADIAN RESIDENTS

Depending on the applicable federal or provincial privacy law, you may have rights to request access to your personal information, request correction, withdraw consent where permitted, and submit a privacy complaint to the relevant authority.

We will handle requests in accordance with the applicable Canadian privacy requirements.

14. ADDITIONAL INFORMATION FOR AUSTRALIAN RESIDENTS

Where Australian privacy law applies, you may have rights to request access to personal information we hold about you and request correction of inaccurate, out-of-date, incomplete, irrelevant, or misleading information.

You may also be able to make a privacy complaint to us and, where applicable, to the Office of the Australian Information Commissioner.

We will handle requests and complaints in accordance with the legal requirements that apply to our business.

15. MARKETING COMMUNICATIONS

Where permitted by law, we may send promotional communications if you have subscribed or otherwise provided the required consent.

You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential messages about your purchases, deliveries, refunds, security, or customer service.

16. CHILDREN'S PRIVACY

Our store is not intended for children who are not legally permitted to use our services under applicable law.

We do not knowingly collect children's personal information in violation of applicable legal requirements. If you believe that a child has provided personal information unlawfully, please contact us so we can assess the request and take appropriate action.

17. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. We do not control their independent privacy practices and encourage you to review their privacy policies before providing personal information.

18. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our business, store features, service providers, or legal obligations.

The revised policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

19. CONTACT INFORMATION

For questions, complaints, or requests relating to this Privacy Policy or your personal information, contact:

Legal Business Name: ANASS ELASRI LLC
Store Name: Zenvora
Website: https://zenvora.cam
Email: anasselasri838@gmail.com

We will review privacy requests and respond in accordance with applicable law.