Refund policy

Return and Refund Policy

Last Updated: October 22, 2026

At Zenvora, customer satisfaction is important to us. This Return and Refund Policy explains how to request a return, replacement, or refund for purchases made through https://zenvora.cam.

For assistance, contact us at anasselasri838@gmail.com.

1. Return Eligibility

If you wish to return a product, please contact us within 30 days of receiving your order.

To help us review your request, please provide:

Your order number.
The reason for the return.
Photos or videos if the product is damaged, defective, or incorrect.

Products should generally be returned in their original condition, with original packaging and included accessories, where reasonably possible.

This policy does not limit any mandatory consumer rights that apply to your purchase.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please email us at anasselasri838@gmail.com as soon as reasonably possible.

Include your order number and clear photos or videos showing the issue.

After reviewing your request, we will explain the available resolution, which may include a replacement, repair, or refund, as appropriate under applicable law.

You will not be required to pay return shipping costs for an item confirmed to be damaged, defective, or incorrectly supplied when applicable law requires us to cover those costs.

3. How to Request a Return

To start a return:

Email anasselasri838@gmail.com with the subject line “Return Request”.
Include your order number and the reason for your request.
Wait for our instructions and return authorization, where required.
Send the product only to the return address provided by our support team.

Please do not send products to the supplier or any address before receiving return instructions. Our products may be fulfilled by third-party suppliers, and the correct return destination can vary by item.

4. Return Shipping Costs

For returns due to a change of mind, the customer may be responsible for return shipping costs, where permitted by applicable law and where this responsibility was properly disclosed.

For products that arrive damaged, defective, or incorrect, Zenvora will cover return shipping costs or provide another legally appropriate solution where required.

Original shipping charges and any customs duties or taxes will be handled in accordance with applicable law.

5. Refunds

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Where applicable law sets a specific refund deadline, we will comply with that deadline.

If you have not received an approved refund within the timeframe communicated to you, contact anasselasri838@gmail.com with your order number.

6. Exchanges and Replacements

If you receive a damaged, defective, or incorrect item, contact our support team to discuss a replacement or another appropriate resolution.

Exchanges depend on product availability and supplier arrangements. Where a replacement is unavailable, we will explain the available alternatives in accordance with applicable law.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has been processed, dispatched, or transferred to a fulfillment supplier. If an order cannot be cancelled, you may still have return or withdrawal rights under this policy and applicable law.

Nothing in this section removes any statutory cancellation rights.

8. Items That May Be Ineligible for Change-of-Mind Returns

Where permitted by applicable law, some items may not qualify for change-of-mind returns, including:

Personalized or custom-made products.
Perishable goods.
Sealed hygiene-related products that are not suitable for return after opening, where a lawful exception applies.
Other products specifically exempted by applicable consumer protection laws.

These exclusions do not remove any rights you may have if an item is defective, damaged, or not as described.

9. International Orders

Zenvora serves customers in different countries. Return procedures, consumer rights, shipping costs, customs duties, and refund timelines may vary by destination.

Customers in the European Union and other jurisdictions with mandatory withdrawal or consumer protection rights will retain those rights. Where applicable, EU consumers may have a statutory 14-day withdrawal period for online purchases, subject to legal exceptions.